I have been a client of the Rick Carroll Insurance Agency for about 25 years. During that time, I found them to be helpful and easy to deal with. Also, in that period, I have been through 3 hurricanes. The Agency personnel were pleasant and guided me through the claims process. And I obtained my insurance payment promptly (not 6- 8 months later}. My agent is always pleasant and informative when I call. If she doesn’t know the answer to my question, she tells me so. But, within 24 hours, she calls me back and provides me with the answer. That is the kind of service that I want and that I appreciate.